Last Updated: February 2026

At Ali Trade Global, we are committed to delivering value and satisfaction across all our services. This Refund Policy explains the circumstances under which refunds may be issued, the process for requesting a refund, and our approach to dispute resolution.

1. General Refund Principles

Refund eligibility depends on the nature of the service, the stage of fulfilment, and the terms agreed upon at the time of engagement. The following principles apply across all our service categories:

  • Refund requests must be submitted in writing via email within 14 days of the original transaction or service commencement date.
  • Services that have been fully delivered or completed are generally non-refundable.
  • Partial refunds may be issued where a service has been partially delivered.
  • Administrative fees, processing charges, and third-party costs may be deducted from any refund amount.

2. Import & Export Services

For import and export facilitation services:

  • Before shipment dispatch: Full refund minus any administrative or sourcing fees already incurred.
  • After shipment dispatch: No refund is available once goods have been dispatched. Any issues with received goods must be reported within 7 days of delivery.
  • Damaged or incorrect goods: We will work with suppliers and logistics partners to resolve the issue. Replacement or credit may be offered where applicable.
  • Customs or regulatory delays: Ali Trade Global is not liable for delays caused by customs authorities or regulatory changes, and no refunds will be issued for such delays.

3. E-Commerce Services

For e-commerce store setup, product sourcing and listing services:

  • Before work begins: Full refund available if cancellation is made within 48 hours of payment and no work has commenced.
  • Work in progress: Partial refund based on the percentage of work not yet completed.
  • Completed work: Non-refundable once the deliverables have been handed over to the client.
  • Subscription services: Monthly subscriptions can be cancelled at any time, but no refund is issued for the current billing period.

4. Travel & Tourism Services

Travel services involve third-party providers, and refund policies may vary:

  • Booking cancellation (14+ days before travel): Refund minus service and booking fees.
  • Booking cancellation (7–14 days before travel): 50% refund, subject to third-party cancellation terms.
  • Booking cancellation (less than 7 days): No refund available.
  • Visa assistance: Service fees for visa guidance and documentation support are non-refundable regardless of visa outcome.
  • Force majeure events: In the event of natural disasters, pandemics, or government-imposed restrictions, we will work to reschedule or provide credit where possible.

5. Wholesale & Supply Services

Orders for wholesale goods are subject to supplier terms. Refunds on bulk orders are only available before the order has been confirmed with the supplier. Once supplier confirmation is received, cancellation fees may apply. Defective goods will be replaced or credited at our discretion.

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at info@alitradeglobal.com with the subject line: “Refund Request – [Your Name / Order Reference]”
  2. Include your full name, contact details, service/order reference, and reason for the refund request.
  3. Attach any relevant documentation (receipts, invoices, correspondence).
  4. Allow 5–10 business days for our team to review and respond to your request.

7. Refund Processing

Approved refunds will be processed within 10–15 business days from the date of approval. Refunds will be returned to the original payment method where possible. Bank transfer refunds may take an additional 3–5 business days to appear in your account depending on your financial institution.

8. Dispute Resolution

If you are dissatisfied with the outcome of a refund request, you may escalate the matter by writing to our management team. We are committed to resolving disputes fairly and transparently. All disputes will be reviewed within 15 business days of escalation.

9. Non-Refundable Items

  • Consultation and advisory fees
  • Custom research and sourcing reports
  • Third-party charges (shipping, customs duties, visa fees)
  • Completed digital deliverables
  • Services used or consumed in full

10. Changes to This Policy

Ali Trade Global reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

For any questions regarding this Refund Policy or to initiate a refund request:

Email: info@alitradeglobal.com
WhatsApp: +39 350 950 9323

Last Updated: February 2026
Effective Date: February 2026